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Bend

Rt. 20 Warm Springs Madras
Rt. 21 Madras Culver
Rt. 22 Madras Redmond
Rt. 24 Redmond Bend
Rt. 26 Prineville Redmond
Rt. 28 Sisters Redmond
Rt. 29 Sisters Bend
Rt. 30 Bend Lapine

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Bend

Enjoy many of the recreational amenities in Central Oregon, including Mt. Bachelor, Lava Butte and floating the Deschutes River.

Bend

View schedules for buses operating from Bend to locations outside of Central Oregon.

Bend

Fare Policies and Discounts

Cascades East Transit offers public transportation fare discounts for nonprofits, groups, Medicare cardholders and persons with disabilities. Read below for more information about public transit discounts from CET.

Fare Discounts - Non-profit Agency Program

Cascades East Transit offers non-profit agencies the opportunity to purchase fares at a 50 percent discount for single zone, fixed route fare products only. This discount is granted in recognition of a community need for transportation services for individuals and families who are working with these agencies to seek employment, housing and medical services. This policy applies to any private non-profit (501-3-c and 501-19-c) agencies that provide assistance to low-income individuals. Agencies wishing to participate may complete the necessary application. Upon successful certification, agency staff may call Cascades East Transit to place a fare order.

Wholesale Discounts

Cascades East Transit offers private retail sales outlets and public agencies a wholesale discount on the purchase of fare media. This discount recognizes that these organizations play an important role in the distribution of fare media to CET customers. This policy applies to all private retail outlets that CET chooses to contract with for the sales of fare media. All public agency purchases will be issued according to the same discount structure. CET offers a 5 percent discount on the purchase of fare media for private retail sales outlets who purchase fare media for their customers. Monthly passes will be consigned. All fare media must be offered by the retail outlet. The retail outlet will not monitor for age, disability or other discount programs requirements.

Employee/Student Group Pass Program

A Group Pass Program is one in which the cost of transit fares is shared by a group. Bend Dial-a-Ride is not inclusive of this program. All persons within the group receive the transit benefit, whether or not they actually use the service. The employer or educational institution enters into an annual contract for services with COIC. In this way, the cost per person for the service is significantly reduced, and ridership within the group can be expected to increase significantly.

Qualifying Organizations

COIC will consider any organization, public or private, for a group pass program if it:

Includes at least 10 individuals
Is financially capable and legally empowered to enter into a contract with COIC and meet the financial obligations dictated by that contract. The group pass program will apply to all members of the organization
COIC will consider qualifying organizations on a first come/first served basis, only if the COIC has the service and equipment capacity to serve that organization
An organization may enter into a contract for a group pass program with COIC for a subgroup of the organization

Cooperative Organizations: Many organizations have fewer than 10 employees and wish to participate. In order to meet this growing need, COIC will allow associations to pool member organizations into a single employee pool and enter into a group pass contract within the guidelines above. The association may be for government, profit or nonprofit, but will be held responsible for the agreement and collecting required information and payment from the participants.

Pricing

A base rate per employee, per month will be levied on individuals within the organization. The organization may choose to participate in a program for only one specific zone or multi-zone. Based on the price per zone listed below, all employees regardless of number of hours worked, who have regularly assigned day shifts (between 7am-6pm, M-F) will be counted based on if they need a zone 1, zone 2, zone 3, or multi-zone to travel between work and home.

 

Organizations with unusual employment structures for hours worked and/or seasonality, such as schools, may negotiate a more tailored pricing approach with COIC. Once each year, the organization who has entered into a group pass contract with COIC will supply a list of all employees with the following information: last name/first initial, work location, home address, and standard shift. COIC will “certify” the correct employee count per zone and issue a certification to be used for billing the rest of the year.

  • Zone 1 - $2.50 per month per employee
  • Zone 2 - $8 per month per employee
  • Multi-Zone - $20 per month per employee
Term of the Contract

Contracts will normally be for a one-year period, with annual renewals.

Pass Identification

Group pass participants are to have photo identification that is easily verified by the bus driver. The photo identification may be either the organization's, in which case it must have a CET zone designated validation sticker, or issued by CET. In either case, the cost of issuing the photo identification will be borne by the organization. Participating organizations will be responsible for administering the program within their organizations.

Marketing

COIC will provide trip planning assistance for the individuals of a group pass organization. Marketing of the service to individuals of a group pass organization will be conducted where it is determined to have a significant impact on ridership.

Reduced Fare Program

The objective is to provide reduced fares for fixed route services for seniors and people with disabilities in cooperation with the Federal Transit Administration’s half-fare requirements. Community Connectors and rural demand response service is also offered at reduced fares as per the fare schedule.

Who qualifies for the half-fare or reduced fare programs?

Persons aged 60 and older
Medicare cardholders
Persons who receive Supplemental Security Income (SSI), based on disability, or Social Security Disability (SSD) benefits, as long as they continue to receive these benefits
Veterans who are disabled, who receive a determination of at least 50 percent permanent disability or a non-service connected pension as determined through the Veterans Administration
People who meet the Federal Transit Administration’s (FTA) [1] definition of people with disabilities “…means any individual who, by reason of illness, injury, age, congenital malfunction, or other permanent or temporary disability (including any individual who is a wheelchair user or has semi-ambulatory capabilities), are unable, without special facilities or special planning or design to utilize mass transportation and services as effectively as persons who are not so affected.” See Dial-a-Ride Eligibility Policy for special assistance categories.

What must be shown to qualify?

On boarding the bus, a special Half-Price Pass or one of the following proofs must be shown to the driver if requested to qualify for half-fare.

Medicare card
Official verification of age (valid driver’s license, passport, State ID card)
Letter of Authorization that you receive Supplemental Security Income (SSI) or Social Security Disability (SSD) benefits
Verification that you receive benefits from the Veterans Administration at a 50 percent disability level or greater, or receive a disability pension from the VA
Dial-a-Ride certification (for those in some conditions are able to use the fixed route system for some rides)

Disability Verification

Individuals who do not have one of the proofs of eligibility listed must complete a Half-Fare Application to obtain the special pass.

Individuals with one of the listed proofs are to be issued a Half-Price Pass upon submitting a copy of the documentation. Because documentation must be shown each time on boarding, all individuals are to be encouraged to obtain the special Half-Price Pass.

Low-Income Policy – Bend Dial-A-Ride

The objective is to provide reduced fares, when possible, for individuals who qualify to use Bend Dial-a-Ride.

The definition of low-income is set in the Paratransit Eligibility Policy. The rate is included in the CET Fare Schedule.

Major Service Changes

A major service change is defined as a reduction in service that meets one of the following thresholds:

Elimination of a route
Reductions of 25% of service hours on a route
Loss of over 5 stops on a single route
Reduction of demand response revenue service hours that exceed 10% of total weekly hours

Reservation Hours:
Monday- Friday, 7:00am - 4:00pm

541-385-8680
866-385-8680 (toll free)

Regional Fare & Service Change Policy
(adopted 2/3/11)