The Cascades East Transit Rider Guide provides riders with all of the information necessary to have a safe and enjoyable trip for all passengers, as well as the bus operator. Click on each topic for detailed information.
Cascades East Transit bus stop signs are at each bus stop throughout the region (please note that in Bend they may say “BAT”). Fixed-route buses will only stop at these locations to board and let passengers off. Bend Dial-a-Ride and demand response buses stop where requested when the ride was reserved. Although CET makes every effort to operate its services as scheduled, schedules may vary due to weather, traffic or other conditions.
Exact change is required to board the bus. Drivers are unable to make change. Be at the bus stop at least five (5) minutes before the scheduled stop time. When the bus approaches, look for the route number and designation sign above the windshield. Always feel free to confirm with the driver that you are boarding the correct bus. For demand response trips, be at your arranged pick up location during the pick up window provided. The driver will only wait 5 minutes and is not required to come look for you, so be ready and watch for your ride.
Routes go to Hawthorne Station in Bend, the Redmond Transit Center, and the Madras stop. Please refer to the Rider Guide, look for your route number on the platform signs, or ask a driver for assistance. We encourage you to notify your driver of your desire to transfer in case a slight hold of a bus is needed, however please be aware that transfers are not guaranteed and a late bus may cause you to take a later connecting bus.
Passengers must let the driver know that they want to get off one block before their bus stop by pulling the stop chime cord above the bus window.
To schedule group or individual travel training on how to use Cascades East Transit, please call Ronnie Burnett at 541-322-5860 if you are in the Bend area, or Marty Hopper at 541-923-3189 if you live elsewhere in Deschutes County or in Jefferson or Crook County.
No weapons or firearms on the bus.
No consumption of alcohol, open alcohol containers, or possession of illegal drugs on the bus or transit property.
No disruptive behavior, profanity or vulgar language.
Reduce noise from radio, personal device or cell phone if requested by a driver.
No eating or smoking on the bus, and no smoking within 20 feet of an open transit vehicle door.
Seat belts are required when buses are equipped with seatbelts.
Wheelchairs must be secured in designated securement area.
Passengers must be able to control their parcels on the bus and load and unload in one trip.
Strollers should be collapsed and ready to carry on the bus.
Drinks in spill-proof containers only.
Smoking, tobacco use and vaping are prohibited on COIC property.
Two children ages five and under accompanied by a paying adult may ride for no extra charge.
Exclusion notices may be issued to riders who violate the rider rules of conduct or refuse driver safety instructions.
Notice of Video and Audio Surveillance – Vehicles and primary transit facilities are equipped with surveillance systems. Video and/or audio may be recorded.