Regional Fare & Service Change Policy
The fare policy is used to provide direction in making decisions about changes in the fare structure and major service changes. The policy guidelines specify the process COIC will use when considering changes to the fare structure and major fare changes for its public transportation services. This Fare Policy applies to both the fixed-route, regional demand response and Bend Dial-a-Ride services.
The COIC Board will review the PTAC/staff recommendation at a public hearing, after which, the Board may change the fares by formal adoption or amendment to the Fare Schedule as part of the Regional Fare and Service Change Policy by roll call.
This policy statement lists the most important factors to be considered in making recommendations for changes to the fare structure. The list of factors to be evaluated is not meant to be exclusive; other factors may need to be considered from year to year.
Exclusion notices may be issued to riders who violate the rider rules of conduct or refuse driver safety instruction. Exclusion notices may only be issued by Cascades East Transit supervisory or managerial staff. When possible, a supervisor will arrive on site to assess a situation, and if appropriate, deliver the notice, including length of exclusion, violation and a description of the event to the rider. A supervisor or manager may also issue an exclusion and attempt to deliver to a known address or deliver via police officer or case manager. If the name and address of an excluded rider is unknown, a picture and description may be posted in an Employee Only area. If the excluded individual presents themselves at a bus stop, the driver should request supervisor assistance for delivery of the exclusion notice.
The policy will be enforced according to the information below:
|Weapons on buses or other transit property||Consumption of alcoholic beverage or open container||Gambling on the bus or other transit property||Use of profanity or vulgar language||Refusal to reduce noise from radio, personal device or cell phone||Smoking, eating or drinking (other than a spill proof container) on bus||Any Criminal Activity||Disruptive or threatening behavior||Fare fraud|
|1st exclusion||Supervisor's Discretion||30 days||30 days||1 week||1 week||1 week||Supervisor's Discretion||Supervisor's Discretion||30 days|
|2nd exclusion||Supervisor's Discretion||60 days||60 days||30 days||30 days||30 days||Supervisor's Discretion||Supervisor's Discretion||60 days|
|3rd exclusion||Supervisor's Discretion||1 year||1 year||Supervisor's Discretion||Supervisor's Discretion||Supervisor's Discretion||Supervisor's Discretion||Supervisor's Discretion||Supervisor's Discretion|
|4th exclusion||Supervisor's Discretion||Permanent||Permanent||Supervisor's Discretion||Supervisor's Discretion||Supervisor's Discretion||Supervisor's Discretion||Supervisor's Discretion||Supervisor's Discretion|
An excluded rider has the right to appeal the exclusion by submitting within 14 days of the exclusion notice a request in writing to have the exclusion removed or modified. The process is as follows:
Step 1 - Mail or deliver your appeal to Cascades East Transit within 14 days. Your appeal will be assigned to a transit services manager for investigation.
Cascades East Transit
Attn: Transportation Manager
1250 NE Bear Creek Rd.
Bend, OR 97701
Step 2 - You will receive a written response to your request within 10 business days of receipt of your request. Based on your information and investigation of the complaint, an exclusion may be removed, shortened or modified to allow transit use for work or medical purposes or other remedies. Any further violations can result in additional exclusions, including permanent exclusion.
Step 3 - If you are dissatisfied with the rulings made by the Transportation Manager on exclusions longer than two months, you can mail an appeal to the Central Oregon Regional Public Transportation Advisory Committee. You have the right to present information at a meeting open to the public and will be notified of the date, time and location.
Central Oregon Intergovernmental Council
Attn: Regional Public Transportation Advisory Committee
334 NE Hawthorne Ave.
Bend, OR 97701
If you lose something while riding on a bus, report it as soon as possible. Please call 541-385-8680 during business hours, provide a description of the lost item and let us know the route number, and the date and time of the loss. If you find something on a bus, please notify the driver.