Customer Service

When it comes to Central Oregon public transportation, Cascades East Transit sets the bar for customer service and satisfaction. From the convenience of Dial-a-Ride to the helpful staff at Hawthorne Station to our friendly and knowledgeable bus drivers, we make customer service a priority.

Do you have a question? Need to make a ride reservation? Have a comment on your recent experience with CET? Many answers to your questions can be found at www.cascadeseasttransit.com or by phone with CET at 541-385-8680 or 866-385-8680.

Lost & Found

If you lose something while riding a bus, report it as soon as possible. Please call 541-385-8680 during business hours, provide a description of the lost item and let us know the route number, and the date and time of the loss. If you find something on a bus, please notify the driver.

Visit our Rider Guide and FAQ pages for more information about riding CET buses. Information about transferring routes, service animals, wheelchair accessibility and more can be found in these convenient locations.

Can’t find the answer to your question?

Contact CET at 541-385-8680 during business hours and a member of our staff will help answer any questions you may have.