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Frequently Asked Questions

CET Veteran’s Healthcare Transportation Service

CET was awarded an Oregon Department of Transportation (ODOT) grant to provide transportation to healthcare services for Central Oregon’s veterans. This ADA-accessible transportation service will provide veterans with connections to doctor appointments, the VA clinic, pharmacies, and other important healthcare destinations located within Central Oregon. Please note this service is not available for destinations outside of Central Oregon, such as Portland. In an effort to make this service as efficient as possible, some rides may be shared if multiple customers have similar destinations.

Veteran’s Healthcare Transportation Service Flyer (en Español)

Who is eligible to utilize this service?

All veterans living in Crook, Deschutes, and Jefferson counties, as well as the Confederated Tribes of Warm Springs.

How much does it cost?

Thanks to an ODOT grant, this service is NO COST to all eligible veterans.

What destinations are eligible for Veteran’s Healthcare Transportation Service?

All healthcare related trips, including but not limited to appointments for physical or mental health, pharmacies, dental appointments, hearing and eye specialists, and physical therapy are eligible for this service. Please note that

How do I schedule a ride?
  1. Call CET’s Call Center at (541) 385-8680, Monday – Friday from 7am – 4pm. Dial “1” for English or “2” for Spanish, then press “2” for Dial-A-Ride.
  2. Inform CET’s Customer Service Representative you are a veteran interested in scheduling a healthcare transportation ride. Provide your name, date of birth, pick up and drop off addresses, appointment time (if applicable), and time of return ride.
  3. Before your first ride, call CET at least 2-3 days in advance to ensure all of the relevant eligibility information is in the system. CET is proactively working with veteran service providers to confirm veteran status; however, information may not be in the system for all veterans ahead of time. If CET does not have your veteran status information, please contact the Central Oregon Veterans Outreach (541)-383-2793 or your local Veteran Service Office:
    ○ Deschutes County Veteran Service Office – (541) 385-3214
    ○ Crook County Veteran Service Office – (541) 447-5304
    ○ Jefferson County Veteran Service Office – (541) 475-5228
    ○ Tribal Veterans Service Office – (541) 460-0605
  4. Rides can be scheduled up to 14 days in advance and as quickly as the same day, but please note that we cannot guarantee same-day rides due to availability. We recommend calling at least 24 hours ahead of time to ensure a ride can be scheduled—especially before your first ride.
  5. Make sure to have your trip information, including all addresses and appointment time, ready when you call.
  6. Be ready 30 minutes before your scheduled pick up and 60 minutes before your scheduled drop off ride.
What are the service hours?

CET’s Veteran’s Healthcare Transportation Service operates from 7am – 6pm, Monday through Friday.

When should I schedule my ride?

Prior to your first ride with CET, we recommend calling 2-3 days in advance to ensure eligibility requirements are confirmed. Once your information is in CET’s system, it is possible to schedule same-day rides; however, we recommend always scheduling your ride at least 24 hours in advance to ensure our operations team can accommodate your request.

What are the reservation timeframes?
  • Pick up – Be ready 30 minutes before scheduled ride
  • Drop off – Be ready 60 minutes before scheduled ride
  • Will Call Returns – Pick up from 5 mins up to 60 mins from scheduled ride
    ○ If a rider is going to a medical appointment and does not know what time they will be done, they can request a “will call.” Will calls must be reserved at least 24 hours in advance and are limited to five per day, Monday through Friday.
  • Please note that drivers are instructed to leave after 5 mins if the passenger does not show.
How do I cancel my scheduled ride?

If you cannot make your ride, just give us a call! Please be sure to reach out to one of our Customer Service Representatives at least 60 minutes before your reservation at (541) 385-8680 and be sure to notify us of any other rides you have scheduled that day. If you need to call to cancel a ride outside of CET’s Call Center hours (Monday – Friday from 7am – 4pm), please call and leave a voicemail for a Customer Service Representative (provide your name, phone number, and the date(s) and time(s) of the ride(s) you wish to cancel.

What happens if I fail to cancel my ride?

If you fail to cancel your ride or “no-show” this means that you:

    • Fail to cancel your trip at least 30 minutes before your scheduled pick-up time.
    • Fail to meet the vehicle at your designated pick-up location.
    • Are not ready to go at your scheduled pick-up time (after driver has waited for 5 minutes within the appropriate time window).

Within a 30-day period, if you have three or more no-shows, OR no-shows which are 10% of your completed trips (whichever is greater), will be grounds for service suspension. Only no-shows and late cancellations which are within your control will be counted toward the policy. The standard suspension duration is 10 service days.

What is CET doing to mitigate the spread of COVID-19?

CET continues to help keep drivers and passengers safe and healthy by following OHA Guidelines:

  • Disinfecting high-touch surfaces on buses every 4 hours
  • Requiring face coverings for drivers and passengers*
  • Eliminating fares to reduce interactions between riders and drivers
    *Exceptions are made for children under two years of age, for people with disabilities, or with certain health conditions who cannot wear a mask.
What else do I need to know about using this service?
  • Please note that the duration of this service is based on available funding.
  • Ride times are scheduled based on availability, so be sure to schedule your ride as soon as possible, but at least 24 hours in advance.
  • Unexpected delays may occur due to traffic, passenger delays, or weather.