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Rt. 20 Madras Warm Springs
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Rt. 24 Redmond Bend
Rt. 25 Crooked River Ranch Redmond
Rt. 26 Redmond Prineville
Rt. 28 Redmond Sisters
Rt. 29 Bend Sisters
Rt. 30 La Pine Bend
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Veterans Healthcare Transportation Service
provided by Cascades East Transit

Eligible veterans in Central Oregon may schedule rides from their home to medical services through Cascades East Transit, including doctor appointments, the VA clinic, pharmacies, and other important healthcare destinations. This service is made possible by a grant through the Oregon Department of Transportation (ODOT) Public Transit Division in partnership with the Oregon Department of Veterans’ Affairs.

How the service works

Who is eligible?

Veterans who reside in Central Oregon and qualify under the definition established in ORS 408.225(1)(f). Generally, that is those who can demonstrate an honorable discharge on a Form DD-214.

What is the service area?

Rides must begin and end in Central Oregon. That is the counties of Crook, Deschutes, and Jefferson, and the Confederated Tribes of Warm Springs. This service cannot be used for destinations outside of the service area, such as Portland.

What are qualifying healthcare destinations?

All healthcare related trips, including but not limited to appointments for physical or mental health, pharmacies, dental appointments, hearing and eye specialists, physical therapy, and more are eligible for this service.

Is there a charge for this service?

This service is currently free to all eligible users with no cost to you or your health insurance. Original funding for this program was provided by the Oregon state legislature in 2019 and continuing services are supported by ODOT and the Oregon Department of Veterans Affairs.

What hours is this service available?

The Veterans Healthcare Transportation Service typically operates from 7am to 6pm, Monday through Friday.

What are the reservation timeframes?

Pick up – Be ready 30 minutes before scheduled ride
Drop off – Be ready 60 minutes before scheduled ride
Will Call Returns – Pick up from 5 mins up to 60 mins from scheduled ride

If a rider is going to a medical appointment and does not know what time they will be done, they can request a “will call.” Will calls must be reserved at least 24 hours in advance and are limited to five per day, Monday through Friday.

Please note that drivers are instructed to leave after 5 mins if the passenger does not show.

This service is public transportation

You may share a ride with other public transit users, including non-veterans. Additionally, unexpected delays may occur due to traffic, passenger delays, or weather.

How to schedule your ride

Call at least 24 hours in advance

It is recommended to call at least 24 hours in advance to schedule your trip. While it is possible to schedule same-day rides, we cannot guarantee that requests can be accommodated on short notice.

Rides can be scheduled up to 14 days in advance.

Contact our call center at 541-385-8680

  1. Call CET’s Call Center at (541) 385-8680, Monday through Friday from 7am to 4pm.
  2. Dial “1” for English or “2” for Spanish, then press “2” for Dial-A-Ride.
  3. Inform the Customer Service Representative that you are a veteran interested in scheduling a healthcare transportation ride.
  4. Provide your name, date of birth, pick up and drop off addresses, appointment time (if applicable), and time of return ride.
  5. Be ready 30 minutes before your scheduled pick up and 60 minutes before your scheduled drop off ride.

Rides are subject to availability

If your request for a ride is at a time that is already reserved by others, we may offer you the nearest available time for your ride.

If you need assistance while riding

You can reserve a seat for a “Personal Care Attendant” (PCA) to accompany you on your trip. Please be sure to let our Customer Service Representative know if a PCA will join you and if this person is the primary contact for veteran trips when you book your ride. Please note that PCAs must take the same trip as the veteran— different stops from the veteran’s trip are not allowed.

Call us if you need to cancel a ride

If you cannot make your ride, just give us a call! Please be sure to reach out to one of our Customer Service Representatives at least 60 minutes before your reservation at (541) 385-8680.
If you did not make your first ride, please notify us of any other rides you have scheduled that day.

If you fail to cancel your ride or “no-show” this means that you:

  • Fail to cancel your trip at least 30 minutes before your scheduled pick-up time.
  • Fail to meet the vehicle at your designated pick-up location.
  • Are not ready to go at your scheduled pick-up time (after driver has waited for 5 minutes within the appropriate time window).

Within a 30-day period, if you have three or more no-shows, OR no-shows are 10% of your trips (whichever is greater), this will be grounds for service suspension. Only no-shows and late cancellations which are within your control will be counted toward the policy. The standard suspension duration is 10 service days.