Eligible veterans in Central Oregon may schedule rides from their home to medical services through Cascades East Transit, including doctor appointments, the VA clinic, pharmacies, and other important healthcare destinations. This service is made possible by a grant through the Oregon Department of Transportation (ODOT) Public Transit Division in partnership with the Oregon Department of Veterans’ Affairs.
Veterans who reside in Central Oregon and qualify under the definition established in ORS 408.225(1)(f). Generally, that is those who can demonstrate an honorable discharge on a Form DD-214.
Rides must begin and end in Central Oregon. That is the counties of Crook, Deschutes, and Jefferson, and the Confederated Tribes of Warm Springs. This service cannot be used for destinations outside of the service area, such as Portland.
All healthcare related trips, including but not limited to appointments for physical or mental health, pharmacies, dental appointments, hearing and eye specialists, physical therapy, and more are eligible for this service.
This service is currently free to all eligible users with no cost to you or your health insurance. Original funding for this program was provided by the Oregon state legislature in 2019 and continuing services are supported by ODOT and the Oregon Department of Veterans Affairs.
The Veterans Healthcare Transportation Service typically operates from 7am to 6pm, Monday through Friday.
Pick up – Be ready 30 minutes before scheduled ride
Drop off – Be ready 60 minutes before scheduled ride
Will Call Returns – Pick up from 5 mins up to 60 mins from scheduled ride
If a rider is going to a medical appointment and does not know what time they will be done, they can request a “will call.” Will calls must be reserved at least 24 hours in advance and are limited to five per day, Monday through Friday.
Please note that drivers are instructed to leave after 5 mins if the passenger does not show.
You may share a ride with other public transit users, including non-veterans. Additionally, unexpected delays may occur due to traffic, passenger delays, or weather.
It is recommended to call at least 24 hours in advance to schedule your trip. While it is possible to schedule same-day rides, we cannot guarantee that requests can be accommodated on short notice.
Rides can be scheduled up to 14 days in advance.
If your request for a ride is at a time that is already reserved by others, we may offer you the nearest available time for your ride.
You can reserve a seat for a “Personal Care Attendant” (PCA) to accompany you on your trip. Please be sure to let our Customer Service Representative know if a PCA will join you and if this person is the primary contact for veteran trips when you book your ride. Please note that PCAs must take the same trip as the veteran— different stops from the veteran’s trip are not allowed.
If you cannot make your ride, just give us a call! Please be sure to reach out to one of our Customer Service Representatives at least 60 minutes before your reservation at (541) 385-8680.
If you did not make your first ride, please notify us of any other rides you have scheduled that day.
If you fail to cancel your ride or “no-show” this means that you:
Within a 30-day period, if you have three or more no-shows, OR no-shows are 10% of your trips (whichever is greater), this will be grounds for service suspension. Only no-shows and late cancellations which are within your control will be counted toward the policy. The standard suspension duration is 10 service days.