Rider Rules and Responsibilities
- No weapons or firearms on the bus.
- No consumption of alcohol, open alcohol containers, or possession of illegal drugs on the bus or transit property.
- No disruptive behavior, profanity, or vulgar language.
- Reduce noise from radio, personal device or cell phone if requested by a driver.
- No eating or smoking on the bus, and no smoking within 20 feet of an open transit vehicle door.
- Seat belts are required when buses are equipped with seatbelts.
- Wheelchairs must be secured in designated securement area.
- Passengers must control their parcels on the bus and load and unload in one trip. Leaking bags or bags that are so big or numerous that block aisles aren’t allowed. If your item or items obstruct access or pose a safety risk, you might be asked to wait for the next vehicle to come along – or in some cases, not board at all.
- Strollers should be collapsed and ready to carry on the bus.
- Drinks in spill-proof containers ONLY.
- Children 11 and under must be accompanied by an adult.
- Personal care assistants (PCAs) are required to pay a fare when accompanying an individual on Bend’s fixed route system and CET’s Community Connector buses.
- Notice of Video and Audio Surveillance – Vehicles and primary transit facilities are equipped with surveillance systems. Video and/or audio must be recorded.
CET will exclude riders whose conduct is violent, seriously disruptive, or illegal.
Frequently Asked Questions
Find timetables and service alerts on our website here or call us at 541-385-8680 for assistance.
Download the Passio Go app for real-time bus information. Third party services like Google or Apple Maps can also help you navigate your trip, but do not provide live information.
All CET buses and vans are wheelchair and ADA accessible. CET buses and vans have wheelchair lifts. Wheelchairs must be secured in the designated securement area.
If you lose something while riding a bus, please report it here as soon as possible.
Or you can call 541-385-8680 during business hours, provide a description of the lost item and let us know the route number, the date and time of the loss. If you find something on a bus, please notify the driver.
Service Animals as defined under ADA regulation part 37 are welcome aboard CET vehicles and are the responsibility of the rider. Pets, comfort and therapy animals, may travel with riders when in pet carriers. Read more here.
In Bend, Dial-A-Ride is a curb-to-curb, shared transit service for persons with disabilities. Seniors not living near a fixed-route may also ride. To prove eligibility as disabled or senior, the appropriate application must be filled out and returned. Visit the Ride Assist page for application materials and for more information about Bend Dial-A-Ride. Rides may be scheduled as soon as application materials are sent in. Call 541-385-8680 for ride reservations.
Dial-A-Ride may also be used in rural communities across the region: La Pine, Redmond, Sisters, Prineville, Madras, and Warm Springs. This service is open to the public and no eligibility requirements are necessary to ride. Call 541-385-8680 the day before to assure a ride.
Eating is not allowed on CET buses. Drinks in spill-proof containers are permitted on CET buses.
When facing the bus, there is a yellow handle in the center of the rack. Squeeze the handle to allow bike rack to fold down (towards you).
Lift bike onto rack so the wheels are set into their designated place.
Pull black handle next to wheel towards you, bring it up over the wheel and release. The holder will tighten around the wheel and hold the bike in place.
No e-bikes will be allowed inside the bus at any time.
E-bikes will be allowed on the bike racks, with the following exceptions.
– Extra Large Cargo E-Bikes will not be allowed.
– Fat-Tire E-Bikes (These are not mountain bike tires, nor larger e-bike tires, but the very noticeable fat-tired off road e-bikes)
– Any E-Bike with supplemental motor type attachments.
– At no point will an E-Bike or other Bike be allowed on the bike rack if cargo is attached to it.