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RIDE assist – Bend Dial-A-Ride

Bend Dial-A-Ride is a paratransit service providing shared, curb-to-curb rides within Bend city limits to the disabled community. Dial-A-Ride may also be accessed by low-income seniors who live within 3/4-mile of CET’s fixed route services in Bend.

Dial-A-Ride is currently fare free, however, riders must first apply to the program and demonstrate eligibility as disabled, low-income disabled, or as a low-income senior. See below for more details and application forms.

Dial-A-Ride is operated seven days a week and is closed on major holidays.

Table of Contents

Service Hours

Reservations for Pick-up or Drop-off are available during these hours:

Monday – Friday: 6:00 am – 7:30 pm
Saturday: 7:30 am – 5:30 pm
Sunday: 8:30 am – 3:15 pm

Scheduling

As an eligible client for Bend complementary ADA rides (Dial-A-Ride), you may request a ride from one (1) to fourteen (14) days in advance by calling our local call center at (541) 385-8680. To talk to a customer service representative, please call Monday through Friday from 7:00 am to 5:00 pm.

You may also leave a message after 5:00 pm, Monday through Friday, or on Saturday or Sunday.  The date and time of each call is time stamped. After 5:00 pm Monday through Friday, the call center phone lines remain open until 6:00 pm for general information and ride cancellations.

We cannot accommodate same day rides or schedule changes. Rides are scheduled based on current availability. Once you have made your ride reservation, you will be given a 30-minute window in which to expect your driver.

If leaving a message outside of the Monday-Friday 7:00 am to 5:00 pm hours, provide the following information when requesting a ride:

  • Name, address, and phone number.
  • Pick-up address.
  • Destination name, address, and phone number.
  • Desired pick-up, appointment—if applicable, and return times.
  • Whether you will be traveling with a Personal Care Attendant (PCA), service animal, and/or guest(s).
  • Any assistive equipment you, your PCA, or your guest(s) may be using.
  • Any special directions:  how to find locations, a specific entrance you will be at, etc.

Contact Phone Numbers

Monday-Friday: 7:00 am – 5:00 pm
541-385-8680
Saturday & Sunday: (for “will call” or to cancel a ride)
541-389-2627

Fare Information

Bend Dial-A-Ride service went fare free in 2020 and remains free to ride!

Application Forms

If you are new to the Bend Dial-A-Ride program or need to reinstate your eligibility, please complete the appropriate forms below. A signed paper copy must be mailed to us at:

Cascades East Transit
343 E Antler Ave
Redmond, OR 97756

Bend Dial-A-Ride Application

Complete this form if you are eligible for paratransit service due to a disability. This form requires a medical professional’s signature.

Low-Income Disabled Eligibility Application

Complete this form to verify your eligibility for the Dial-A-Ride service as a low-income disabled person. This form must be accompanied by the Bend Dial-A-Ride Application above.

Low-Income Senior Eligibility Application

Complete this form to verify your eligibility for the Dial-A-Ride service as a low-income senior (age 60+).

Aplicación Bend Dial-A-Ride

Complete este formulario si es elegible para el servicio de paratránsito debido a una discapacidad. Este formulario requiere la firma de un profesional médico.

Aplicación de elegibilidad con discapacidad baja para ingresos

Complete este formulario para verificar su elegibilidad para el servicio Dial-A-Ride como persona discapacitada de bajos ingresos. Este formulario debe ir acompañado de la solicitud Bend Dial-A-Ride anterior.

Aplicación de elegibilidad senior de bajo ingreso

Complete este formulario para verificar su elegibilidad para el servicio Dial-A-Ride como persona mayor de bajos ingresos (mayores de 60 años).

Service Policies

Waiting List

If the schedule cannot accommodate a ride request, the ride request will be placed on a “waiting list”. On a daily basis, schedulers will continue to check for availability. If a desirable time, (one hour before or after the requested time), becomes available and the rider declines the ride, the ride request will be removed from the list.

Will Call

If a rider is going to a medical appointment and does not know what time they will be done, they can request a “will call”. Will calls must be reserved at least 24 hours in advance and are limited to five per day, Monday through Friday.

When the rider is finished with their appointment, they call 541-389-2627 to request their pick up. The driver then has up to one hour to pick up the rider. Riders must call in for their will call by 6:00 pm. When the will call list is full, other riders will need to schedule a specific pickup time.

No Show Policy

A no-show is de­emed as “Anyone who fails to cancel a ride within one hour of the scheduled pickup time or who does not board the bus within the five minute wait time.”

Accessibility Information

If you need this information in an alternative format (large print, Braille, audio tape) or have additional questions about public transportation under the American Disabilities Act, contact us at 541-385-8680. For persons with hearing or speech disabilities, call the Oregon Relay Service at 800-735-2900.

For more information about Cascades East Transit’s RIDE assist programs and accessibility efforts, contact our call center at 541-385-8680 or toll-free at 866-385-8680.

If you have an ADA or Title VI complaint, please submit an online comment form using the following link:  CET Comment Form

Service Area Map

Bend Dial-A-Ride service operates only within Bend city limits.