Bend Dial-A-Ride is a curb-to-curb, shared ride paratransit service providing rides to the disabled community. Dial-A-Ride also provides service to low-income seniors that live within 3/4-mile of CET’s Bend area fixed route services. To prove eligibility as disabled, low-income disabled, or as a low-income senior, you must submit the appropriate application or applications.
Dial-A-Ride is operated seven days a week and is closed on major holidays (New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day).
343 E Antler Ave, Redmond Oregon 541-385-8680 or FAX 541-548-9548
For information about the ADA complaint process, please call 541-385-8680.
SERVICE HOURS
Reservations for Pick-up or Drop-off available: Monday – Friday: 6:00 am – 7:30 pm Saturday: 7:30 am – 5:30 pm Sunday: 8:30 am – 3:15 pm
SCHEDULING
You may request a ride reservation for the next day and you may schedule rides up to 14 days in advance. We cannot accommodate same day rides or changes. Rides are scheduled based on current availability. Once you have made your ride reservation, you will be given a 30-minute window in which to expect your driver.
Bend Dial-A-Ride telephone reservation requests are accepted Monday – Friday 7:00 am – 5:00 pm
As an eligible client for Bend complementary ADA rides, you may request a ride from one (1) to fourteen (14) days in advance by calling CET’s call center at (541) 385-8680. To talk to a customer service representative, please call Monday through Friday from 7:00 am to 5:00 pm You may also leave a message after 5:00 pm, Monday through Friday, or on Saturday or Sunday. The date and time of each call is time stamped. After 5:00 pm Monday through Friday, the call center phone lines remain open until 6:00 pm for general information and ride cancellations.
If leaving a message outside of the Monday-Friday 7:00 am to 5:00 pm hours, provide the following information when requesting a ride:
Name, address, and phone number.
Pick-up address.
Destination name, address, and phone number.
Desired pick-up, appointment—if applicable, and return times.
Whether you will be traveling with a Personal Care Attendant (PCA), service animal, and/or guest(s).
Any assistive equipment you, your PCA, or your guest(s) may be using.
Any special directions: how to find locations, a specific entrance you will be at, etc.
SCHEDULING PHONE NUMBERS
Monday-Friday: 7:00 am – 5:00 pm 541-385-8680 Saturday & Sunday: (for “will call” or to cancel a ride) 541-389-2627
FARE INFORMATION
Fares are as follows with exact change required, as drivers are unable to make change or accept checks.
BEND DIAL-A-RIDE APPLICATIONS
Dial-A-Ride applications are available by phone: 541-385-8680 or at the Dial-A-Ride Office.
Three types of applications are available: Please note that a general Dial-A-Ride application must accompany a Low-Income Disabled Application
If the schedule cannot accommodate a ride request, the ride request will be placed on a “waiting list”. On a daily basis, schedulers will continue to check for availability. If a desirable time, (one hour before or after the requested time), becomes available and the rider declines the ride, the ride request will be removed from the list.
WILL CALL
If a rider is going to a medical appointment and does not know what time they will be done, they can request a “will call”. Will calls must be reserved at least 24 hours in advance and are limited to five per day, Monday through Friday.
When the rider is finished with their appointment, they call 541-389-2627 to request their pick up. The driver then has up to one hour to pick up the rider. Riders must call in for their will call by 6:00 pm. When the will call list is full, other riders will need to schedule a specific pickup time.
NO SHOW POLICY
A no-show is deemed as “Anyone who fails to cancel a ride within one hour of the scheduled pickup time or who does not board the bus within the five minute wait time.”
ACCESSIBILITY INFORMATION
If you need this information in an alternative format (large print, Braille, audio tape) or have additional questions about public transportation under the American Disabilities Act, contact us at 541-385-8680. For persons with hearing or speech disabilities, call the Oregon Relay Service at 800-735-2900.
For more information about Cascades East Transit’s RIDE assist programs and accessibility efforts, contact our call center at 541-385-8680 or toll-free at 866-385-8680.
If you have an ADA or Title VI complaint, please submit an online comment form using the following link: CET Comment Form
