Bend Dial-A-Ride is a paratransit service providing shared, curb-to-curb rides within Bend city limits to the disabled community. Dial-A-Ride may also be accessed by low-income seniors who live within 3/4-mile of CET’s fixed route services in Bend.
Dial-A-Ride is currently fare free, however, riders must first apply to the program and demonstrate eligibility as disabled, low-income disabled, or as a low-income senior. See below for more details and application forms.
Dial-A-Ride is operated seven days a week and is closed on major holidays.
Reservations for Pick-up or Drop-off are available during these hours:
Monday – Friday: 6:00 am – 7:30 pm
Saturday: 7:30 am – 5:30 pm
Sunday: 8:30 am – 3:15 pm
As an eligible client for Bend complementary ADA rides (Dial-A-Ride), you may request a ride from one (1) to fourteen (14) days in advance by calling our local call center at (541) 385-8680. To talk to a customer service representative, please call Monday through Friday from 7:00 am to 5:00 pm.
You may also leave a message after 5:00 pm, Monday through Friday, or on Saturday or Sunday. The date and time of each call is time stamped. After 5:00 pm Monday through Friday, the call center phone lines remain open until 6:00 pm for general information and ride cancellations.
We cannot accommodate same day rides or schedule changes. Rides are scheduled based on current availability. Once you have made your ride reservation, you will be given a 30-minute window in which to expect your driver.
If leaving a message outside of the Monday-Friday 7:00 am to 5:00 pm hours, provide the following information when requesting a ride:
Bend Dial-A-Ride service went fare free in 2020 and remains free to ride!
If you are new to the Bend Dial-A-Ride program or need to reinstate your eligibility, please complete the appropriate forms below. A signed paper copy must be mailed to us at:
Cascades East Transit
343 E Antler Ave
Redmond, OR 97756
Complete this form if you are eligible for paratransit service due to a disability. This form requires a medical professional’s signature.
Complete this form to verify your eligibility for the Dial-A-Ride service as a low-income disabled person. This form must be accompanied by the Bend Dial-A-Ride Application above.
Complete this form to verify your eligibility for the Dial-A-Ride service as a low-income senior (age 60+).
Complete este formulario si es elegible para el servicio de paratránsito debido a una discapacidad. Este formulario requiere la firma de un profesional médico.
Complete este formulario para verificar su elegibilidad para el servicio Dial-A-Ride como persona discapacitada de bajos ingresos. Este formulario debe ir acompañado de la solicitud Bend Dial-A-Ride anterior.
Complete este formulario para verificar su elegibilidad para el servicio Dial-A-Ride como persona mayor de bajos ingresos (mayores de 60 años).
If the schedule cannot accommodate a ride request, the ride request will be placed on a “waiting list”. On a daily basis, schedulers will continue to check for availability. If a desirable time, (one hour before or after the requested time), becomes available and the rider declines the ride, the ride request will be removed from the list.
If a rider is going to a medical appointment and does not know what time they will be done, they can request a “will call”. Will calls must be reserved at least 24 hours in advance and are limited to five per day, Monday through Friday.
When the rider is finished with their appointment, they call 541-389-2627 to request their pick up. The driver then has up to one hour to pick up the rider. Riders must call in for their will call by 6:00 pm. When the will call list is full, other riders will need to schedule a specific pickup time.
A no-show is deemed as “Anyone who fails to cancel a ride within one hour of the scheduled pickup time or who does not board the bus within the five minute wait time.”
If you need this information in an alternative format (large print, Braille, audio tape) or have additional questions about public transportation under the American Disabilities Act, contact us at 541-385-8680. For persons with hearing or speech disabilities, call the Oregon Relay Service at 800-735-2900.
If you have an ADA or Title VI complaint, please submit an online comment form using the following link: CET Comment Form
Bend Dial-A-Ride service operates only within Bend city limits.