RIDE assist + Seniors – Bend Dial-A-Ride
Bend Dial-A-Ride is a paratransit service providing shared rides from origin to destination within the designated service area for the disabled community and people age 60+. This service is operated Monday – Saturday, closed on major holidays.
Service Hours
Reservations for Pick-up/Drop-off are available:
Monday – Friday: 6:00 am – 7:30 pm
Saturday: 7:30 am – 5:30 pm
Scheduling
As an eligible client for Bend ADA rides (Dial-A-Ride), you may request a ride from one (1) to fourteen (14) days in advance by calling our local call center at (541) 385-8680. To talk to a customer service representative, please call Monday through Friday from 7:00 am to 5:00 pm.
You may also leave a message after 5:00 pm, Monday through Friday, or on Saturday or Sunday. The date and time of each call is time stamped. After 5:00 pm Monday through Friday, the call center phone lines remain open until 6:00 pm for general information and ride cancellations.
We cannot accommodate same day rides or schedule changes. Rides are scheduled based on current availability. Once you have made your ride reservation, you will be given a 30-minute window in which to expect your driver.
If leaving a message outside of the Monday-Friday 7:00 am to 5:00 pm hours, provide the following information when requesting a ride:
- Name, address, and phone number.
- Pick-up address.
- Destination name, address, and phone number.
- Desired pick-up, appointment—if applicable, and return times.
- Whether you will be traveling with a Personal Care Attendant (PCA), service animal, and/or guest(s).
- Any assistive equipment you, your PCA, or your guest(s) may be using.
- Any special directions: how to find locations, a specific entrance you will be at, etc.
Contact Phone Numbers
Monday-Friday: 7:00 am – 5:00 pm
541-385-8680
Saturday & Sunday: (for “will call” or to cancel a ride)
541-389-2627
Fare Information
$4.00 one way. A $20 credit will be provided to user’s accounts the following month if they take more than 10 Bend Dial A Ride trips in a month.
Application Forms
If you are new to the Bend Dial-A-Ride program or need to reinstate your eligibility, please complete the appropriate forms below. A signed paper copy must be mailed to us at:
Cascades East Transit
343 E Antler Ave
Redmond, OR 97756
Bend Dial-A-Ride Application
Complete this form if you are eligible for paratransit service due to a disability.
Senior Eligibility Application
Complete this form to verify your eligibility for the Dial-A-Ride service as a senior (age 60+).
Aplicación Bend Dial-A-Ride
Complete este formulario si es elegible para el servicio de paratránsito debido a una discapacidad.
Aplicación de elegibilidad senior
Complete este formulario para verificar su elegibilidad para el servicio Dial-A-Ride como persona mayor (mayores de 60 años).
Service Policies
Will Call
If a rider is going to a medical appointment and does not know what time they will be done, they can request a “will call”. Will calls are limited to five per day, Monday through Friday.
When the rider is finished with their appointment, they call 541-385-8680 to request their pick up. The driver then has up to one hour to pick up the rider. Riders must call in for their will call by 6:00 pm. When the will call list is full, other riders will need to schedule a specific pickup time.
No Show Policy
A no-show is deemed as “Anyone who fails to cancel a ride within one hour of the scheduled pickup time or who does not board the bus within the five minute wait time.”
Accessibility Information
If you need this information in an alternative format (large print, Braille, audio tape) or have additional questions about public transportation under the American Disabilities Act, contact us at 541-385-8680. For persons with hearing or speech disabilities, call the Oregon Relay Service at 800-735-2900.
For more information about Cascades East Transit’s RIDE assist programs and accessibility efforts, contact our call center at 541-385-8680 or toll-free at 866-385-8680.
If you have an ADA or Title VI complaint, please submit an online comment form using the following link: CET Comment Form
Service Area Map
Bend Dial-A-Ride service operates only within Bend city limits.